Service Level Agreements

Service Levels Agreements (SLA) are a key component of contracts for the provision of
outsourced services as they set out in detail the level and quality of service required from the
supplier. Getting the level of detail right and identifying what really matters and how to measure
performance is key to a successful contractual relationship. This seminar is designed to help you get the service you want right from the start and maintain it throughout the life of the contract.